Welcome to Polly Fashion Store’s FAQ section! We’ve compiled answers to your most pressing questions about our trendy fashion pieces, speedy delivery, and hassle-free shopping experience. Can’t find what you’re looking for? Our style advisors are always happy to help at [email protected].

About Our Products

What types of clothing does Polly Fashion Store specialise in?
We’re your go-to destination for fashion-forward women’s wear, particularly known for our curve-loving mini skirts, Instagram-worthy sundresses, and stylish crop tops. Our collections focus on trendy, body-positive pieces that make a statement.
Are your products true to size?
Absolutely! We provide detailed size charts for each product to ensure the perfect fit. Our curve-loving designs are crafted to flatter various body types, but if you’re between sizes, we recommend sizing up for comfort.
How often do you release new collections?
We’re constantly refreshing our inventory! New arrivals drop daily, so check back often for the latest trendsetting pieces that will elevate your wardrobe.

Ordering & Payment

What payment methods do you accept?
We accept all major cards including Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.
Is there a minimum order amount for free shipping?
Yes! Orders over £50 qualify for our free standard shipping via EMS. For orders under £50, we offer express tracked delivery for £12.95.
Can I modify or cancel my order after placing it?
Our style squad works lightning-fast! If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

How long does delivery take?
We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
– Express Tracked Delivery: 10-15 business days via DHL/FedEx
– Free Standard Shipping: 15-25 business days via EMS
Pro Tip: Order by 2pm GMT for same-day processing on weekdays!
Do you ship worldwide?
We ship globally with just a few exceptions for some remote Asian regions and areas with customs restrictions. If we can’t deliver to your location, we’ll notify you immediately after you place your order.
How can I track my order?
For express orders, you’ll receive real-time tracking from our warehouse to your doorstep. Standard shipping tracking is available upon request. All tracking information is sent to your registered email.

Returns & Exchanges

What’s your return policy?
Not 100% obsessed? No problem! You have 15 days from delivery to return items for exchange or refund. Just keep those tags attached and the items in their original condition.
How do I initiate a return?
Email our style advisors at [email protected] with your order number and the items you wish to return. We’ll guide you through our hassle-free return process and provide a return authorization if needed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Account & Technical Issues

How do I reset my password?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password and get back to shopping our latest trends.
Why can’t I access my account?
First, try resetting your password. If you’re still having trouble, our system might be undergoing maintenance (we usually do this during off-peak hours). Email us at [email protected] and we’ll help you regain access to your account.
How do I update my account information?
Log into your account and navigate to “Account Settings” where you can update your personal details, shipping addresses, and newsletter preferences to ensure you never miss our weekly flash sales!

Still have questions? Our fashion-forward customer service team is ready to assist! Email us at [email protected] and we’ll respond within 24 hours (usually much faster!). Happy shopping from the Polly Fashion Store team!