At Polly Fashion Store, we want you to love every curve-hugging mini skirt and breezy sundress as much as we do. But if something doesn’t fit quite right or isn’t your style, our hassle-free returns process is as effortless as slipping into your favorite casual top.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on crop tops if the original protective lining has been removed.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Email us at [email protected] with your return request using our template below
  2. Wait for our reply with your Return Authorization Number and shipping instructions
  3. Package your items securely (we recommend using the original packaging)
  4. Ship your return using a trackable method (return shipping costs are the customer’s responsibility)
  5. Once received, we’ll process your refund or ship your exchange within 3 business days

Return Request Template

Copy and paste this template into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Polly Fashion Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Quantity] 2. [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify – e.g., size exchange, style preference, etc.] Please let me know the next steps and if you need any additional information. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

International Returns

For our global customers (excluding Asia and certain remote areas):

  • Please mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping method
  • International returns may take longer to process due to customs

Style Tip: Not sure about sizing? Check our Instagram @pollyfashionstore for real customer photos and fit advice before ordering!

Questions? Our style advisors are always happy to help at [email protected]. We respond faster than our same-day order processing!

Now that returns are sorted, why not explore our new arrivals? Your perfect maxi-midi skirt or crop top awaits!

The Polly Fashion Store Team