Shipping Information
At Polly Fashion Store, we deliver fashion worldwide (excluding Asia and certain remote areas) with two convenient shipping options to get your curve-hugging mini skirts and breezy sundresses to your doorstep:
Standard Shipping (£12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Order processing: 1-2 business days
- Tracking included
Free Shipping (Orders over £50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Order processing: 1-2 business days
Style Tip: Can’t wait to style your new maxi-midi skirt? Follow us on Instagram @pollyfashionstore for outfit inspiration while you wait!
Our Hassle-Free Returns
We want you to love every item as much as we do! If that casual top doesn’t fit or that crop top isn’t your style, our returns process is as effortless as slipping into your favorite black mini skirt.
Return Policy Details
- Return window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with tags attached and in original packaging
- Return shipping: Customer’s responsibility (we recommend trackable methods)
Important Note on Crop Tops
For hygiene reasons, we cannot accept returns on crop tops if the original protective lining has been removed.
How to Return or Exchange
- Email us at [email protected] using our return template below
- Wait for authorization – We’ll reply with your Return Authorization Number and shipping instructions
- Package securely – Use original packaging when possible
- Ship your return – Send via trackable method to:
26 Wharfside St, Birmingham, GB B2Z 7FT - Receive confirmation – We’ll process within 3 business days of receipt
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Polly Fashion Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Items to return/exchange:
1. [Product Name] – [Size/Color] – [Quantity]
2. [Product Name] – [Size/Color] – [Quantity]
Reason for return/exchange: [Please specify – e.g., size exchange, style preference, etc.]
Please let me know the next steps and if you need any additional information.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Information
Once we receive and inspect your return:
- Refunds processed within 5 business days
- Credit issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we’ll ship your new item once return is received
International Returns
For our global customers:
- Mark package as “Returned Goods” to avoid customs charges
- Use trackable shipping methods
- Processing may take longer due to customs
Need Style Advice?
Our fashion advisors respond faster than our same-day order processing! Email [email protected] for fit guidance before ordering.
Now that you’re sorted, why not explore our new arrivals? Your perfect sundress or crop top awaits!